Refunds are available to DAAD customers who have problems with the order, Product, or Package. A refund will be processed within 24 hours of receiving the request. DAAD is committed to providing the best possible service to its customers. Therefore, please view the following content to solve the return and refund issue better.
What and How do refund?
What you need to provide:
A. Pictures/videos or sometimes both of the damaged items. Please send us the materials to prove the damage.
B. In the event of a dispute, screenshots of the content, the name, and the date of the dispute. Customer complaints/disputes may be raised through email at firstname.lastname@example.org
C. The tracking number of the Item (optional). When DAAD requests the return of an item, you must send the tracking number to prove that you returned it.
Here’s how to do it:
A. Contact DAAD customer care service at the Account support Rep in the dashboard.
B. Send photos/videos of the damaged Product and screenshots of the dispute.
Refunds will be made to the original payment method (PayPal or credit card or bank account). Or it will be refunded to your account balance.
It is recommended to refund the money to your balance for faster processing. Your balance can be used to pay for new orders or withdraw whenever you like.
Cases that DAAD makes refunds
1) Damaged Products
DAAD offers a full refund or replacement if the product arrives damaged.
2) Incorrect or Missing Products
DAAD maintains a strict quality control standard. All products are checked before shipping. We offer a full refund or replacement if any of the following conditions exist;
· Incorrect Product
· Product with the wrong color, size, etc
· Product with a missing component
Please note that:
Sometimes the incorrect Product does not have to be returned. A refund or reshipment will be provided.
Please send photos of the measurement if you are unsure of the size. Be sure to measure the Item correctly. You can send the result to our customer service, and we will deal with it asap.
3) Products Out of Stock
If the Product is out of stock, DAAD offers a full refund. We will notify you before refunding or replacing the Product.
4) Products Unable to Ship
If the Product cannot be shipped, DAAD offers a full refund. Due to the limited transportation, some products do not have proper shipping options, We will notify you in time and refund you.
5) Delayed Orders
DAAD offers a full refund when an order is delayed. Packages will be counted from the date that they leave the warehouse.
· In normal circumstances, more than 30 days.
· In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc.
There may be exceptions due to unforeseen circumstances, such as epidemics. You will receive a notification by email and text message if such an exception occurs.
Please note that:
a. In the case of orders shipped to the USA, European countries, New Zealand, and Canada, DAAD will refund if the shipping time exceeds 30 days.
b. DAAD will refund orders shipped to South America, the Middle East, India, and Africa if the total shipping time is As mentioned in the refund and return time section.
c. In the case of pending deliveries, such as an incorrect address, an unclaimed package, an inability to contact the customer, etc., DAAD will not refund the order.
6) Cancel Orders
DAAD offers a full refund if the order is canceled before the Product has been shipped. However, we will not offer a refund if the following conditions are met:
· POD order. We will not refund you for the Product is customized.
DAAD offers a full refund if the Package is missing during delivery.
8) Other Conditions
DAAD offers a warranty for all products, as per the manufacturer/Seller mentioned with product details.
Cases that DAAD do not make refunds (Section A)
1) Order Delivered
DAAD will not offer a refund or resend if the tracking info shows’ order delivered.’
2) Package Unclaimed
If the Package is unclaimed, it will be destroyed by the local carrier within 48 hours.
3) Tracking Information Alert
DAAD will not offer a refund or resend if the tracking info alerts. Possible reasons include:
· Refused Package
· Customs Clearance
· Non-Existing Number
· Unknown Recipient
1) Expiration Date of Raising Dispute
A dispute can be raised within 30 days of placing an order.
Take note of the following:
In the event that you do not respond within 3 consecutive days, the dispute will be closed automatically.
Cases that DAAD do not make refunds
The following disputes will be denied.
a) Closed Orders.
DAAD will deny your dispute if the order status is closed.
b) No tracking information is available.
DAAD will deny your dispute if the tracking info expired. In general, the post office keeps tracking information for 180 days.
C) Shipping Option
DAAD will deny your dispute if you choose the following shipping options:
Post NL; Electric Post NL to USA, UK, Canada, Australia, SouthAfrica, the overseas territories and overseas island areas;
DAAD will deny the dispute if your order is shipped to the following countries:
Haiti; Kyrgyzstan; Madagascar; Mauritius; Bangladesh; Nepal; Nicaragua; Swaziland; Jamaica; Zambia; Ecuador; Peru; Bolivia; Chile; Argentina; Uruguay; Egypt; Sudan; Libya; Algeria; Angola; Bahamas; Benin; Belize City; Burundi; Dominican Republic; Gambia; Grenada; Cuba; Palestine; Paraguay; Guatemala; Reunion; The Commonwealth of Puerto Rico; Hawaii; Alaska; Guadeloupe; Martinique; and French Guiana.
e) Force Majeure
DAAD will not accept any dispute for damage or shipping delays due to an act of God, epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, or customs inspection.
DAAD will deny the disputes caused by the following reasons, including but not limited to:
a. The customer doesn’t like the Product.
b. The Item does not match the listing description, such as incorrect measurements.
c. The Product smells strange.
- The shipping address was provided incorrectly.
- Product change was negotiated in advance.
- Tracking information deleted by logistics companies or local post offices.
DAAD delivers your products free of cost and DAAD does not suggest you return products. This is because shipping costs are high, sometimes even greater than the product value. Additionally, the Package takes months to deliver, which affects the processing time.
The following aspects should be considered if you decide to return the Product:
Returns must be made within ten days of receipt.
· The Product is in good condition and doesn’t affect secondary sales.
· Shipping costs are your responsibility.
DAAD only permits you to return the Product to given addresses /warehouses.
If you’ve returned the Product, please send the tracking number to our customer service.
DAAD strives to provide the best service possible. To reach us, please email email@example.com