Eligibility for product returns

Electronics and Mobiles

1. The product must be returned unopened with the original packaging and sealed.

2. If the product has been used, the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.

3. If there is a manufacturing defect and the product is not working, the original box, information booklet, and all other accessories must be returned in new condition.

4. Daad has the right to determine if the item is to be repaired, returned to the customer, or refunded.

Home & Kitchen

1. Large home appliances and Furniture are only eligible for return if the vendor mentioned in the note.

2. Home decor products are accepted for a return only if the product is unopened, free from any damage, and must be in the original packaging.

3. Unwrapped bedding products will not be accepted for return and refund.

4. Products that have been used, altered, assembled, or installed will only be accepted if there is a manufacturing defect.

1. Personal and Hair care, vitamins-dietary supplements, and sports nutrition products are not eligible for return.

2. Beauty (Cosmetics, Skin Care, Etc.), fragrances and Health products that are opened or used will not be accepted.

1. Books that are eligible for return will only be accepted if they are unopened, not torn or damaged, and in their original condition.

1. Apparels such as underwear, lingerie, swimwear, bra, leggings, socks & tights are not eligible for return.

2. Apparel products are eligible for return only if they are unworn, unused, unwashed, or undamaged, with all their tags and labels completely intact along with original packaging.

3. Watches, eyewear, Footwear, bags & luggage must be returned in their original packaging with all tags completely intact.

1.         Products can be returned only if the product is not used and is in the original packaging.

1. Feeding & training accessories, hygiene-related products, diapers, nappies and accessories, bath care, and medical treatment products are not eligible for return.

2. Products eligible for return must be returned with the original packaging, sealed, and unopened.

Toys & Games

1. Dressing-up costumes are non-returnable.

2. Games and Toys that are used, activated, or missing parts will not be accepted for return

Grocery

1. Grocery items are non-returnable.

Automotive

1. The product must be returned with the original packaging, unopened and sealed.

2. Used product or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.

3. It is also necessary to return the original box, information booklet, and all other accessories if the product is not working due to a manufacturing defect.

Tools & Home Improvement

1. The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, Etc.)

2. Any item that is used or damaged will not be accepted for return.

Pet Supplies

1. Those products that are eligible for a return, unused, and in their original packaging can be returned. The item must be in the same condition as when it was received by the customer.

2. Snacks, foods and supplements cannot be returned.

Stationery & Office Supplies

1. The item must be returned in its original condition as received, including all original packaging and materials (manuals, accessories, etc.)

2. Any damaged or used item will not be accepted in return.