Products Return and Refund Eligibility
Product Returns and Refunds
Daad offers product returns on all eligible items within thirty (30) days of receiving your shipment, but a claim for product damage or non-quality compliance must be filed within seven days of receiving your shipment. There is a note on the product page if the product is not eligible to be returned or exchanged.
Returns of non-returnable products are not permitted under any circumstances. Returns will not be accepted until the customer has been notified that it is accepted for the return.
Depending on your location, it may take up to one or four weeks (including international return) for a product to reach us where returned products are inspected within two (2) business days after they reach our fulfillment center. It may take up to seven (7) to fourteen (14) business days for your credit card or bank account to be credited with the refund after the return is processed. Refunds are subject to the product’s condition.
All physical products are eligible for quality issues and damage. Products eligible for returns will only be accepted under the following conditions:
Electronics and Mobiles
1. The product must be returned unopened with the original packaging and sealed.
2. In cases where the product was used, the original box was opened, or the seal was removed, we will decline the refund and return the product to you on your shipping cost.
3. If there is a manufacturing defect and the product is not working, it must be returned with the original box, information booklet, and all accessories.
4. Daad has the right to determine if the item is to be repaired, returned to the customer or refunded.
Home & Kitchen
1. Large home appliances and Furniture are only eligible for return if the vendor mentioned in the note.
2. The return of home decor products is only accepted if they are unopened, undamaged, and in their original packaging.
3. Unwrapped bedding products will not be accepted for return and refund.
4. Products that have been used, altered, assembled, or installed will not be accepted unless there is a manufacturing defect.
Beauty and Health
1. The return of personal and hair care products, vitamins, dietary supplements, and sports nutrition products is not allowed.
2. Opened or used beauty (cosmetics, skin care, etc.), fragrances, and health products will not be accepted.
1. Books that are eligible for return will only be accepted if they are unopened, not torn, or damaged, and in their original condition.
1. Apparels such as underwear, lingerie, swimwear, bra, leggings, socks & tights are not eligible for return.
2. Apparel products are eligible for return only if they are unworn, unused, unwashed, or undamaged, with all their tags and labels completely intact along with original packaging.
3. Watches, eyewear, Footwear, bags & luggage must be returned in their original packaging with all tags completely intact.
Sports & Outdoors
1. A product can only be returned if it has not been used and is in its original packaging.
1. Feeding & training accessories, hygiene-related products, diapers, nappies and accessories, bath care, and medical treatment products are not eligible for return.
2. Products eligible for return must be returned with the original packaging, sealed, and unopened.
Toys & Games
1. Dressing-up costumes are non-returnable.
2. No returns will be accepted for games or toys that have been used, activated, or have missing parts.
1. Grocery items are non-returnable.
1. The product must be returned with the original packaging, unopened and sealed.
2. Unless there is a manufacturing defect in the product, we will decline a refund for used products or for products whose original packaging has been opened or whose seal has been removed.
3. It is also necessary to return the original box, information booklet, and all other accessories if the product is not working due to a manufacturing defect.
Tools & Home Improvement
1. The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.)
2. Any item that is used or damaged will not be accepted for return.
1. Those products that are eligible for a return, unused, and in their original packaging can be returned. The item must be in the same condition as when it was received by the customer.
2. Snacks, foods and supplements cannot be returned.
Stationery & Office Supplies
1. The item must be returned in its original condition as received, including all original packaging and materials (manuals, accessories, etc.)
2. Any item which is damaged or used will not be accepted in return.
General terms that apply to all returns
If an item(s) is sent back by a customer after purchase but does not meet the guidelines or conditions related to returns (“Rejected Item”), Daad reserves the right to decline it. A refund will not be provided for rejected items. In the event that a returned item is deemed to be a Rejected Item, the customer will be charged a shipping charge for sending it back, and we will make two (2) attempts to deliver the Rejected Item(s) back to the customer. In case both attempts of delivery are unsuccessful, we will only hold the Rejected Item(s) for three (3) business days. The customer can raise a request for the Rejected Item(s) to be delivered to them with our customer care team (or return/refund representative) within seven (7) business days of the last notified delivery attempt.
The rejected item(s) will be disposed of and Daad will not be obligated to provide a refund if the customer does not respond to these reminders or does not want to receive the product(s).
Disputes and Disclaimers
Any dispute or claim between you and Daad store relating in any way to your purchase, import, or use of international products is subject to the disputes, applicable law and disclaimer of warranties, and limitation of liability in the condition of use.
You will be bound by the terms & conditions, policies, and conditions of sale in effect at the time that you make an international purchase. We reserve the right to make changes to its terms & conditions, policies, and sales conditions at any time by posting the changes. The validity and enforceability of the remaining conditions will not be impacted if any of these conditions of sale are found to be invalid, void, or otherwise unenforceable.
Contact us for more information
If you have questions or comments about this Policy, please contact us at:
Daad Business Global Institute Limited Liability Company
500 Delaware Ave, Ste 1 #1960
Wilmington, DE 19899 USA
+1 760 227 0305
Global Contact Center